A payer has two ways to access their member account to request a refund:
✅ Click the request a refund link found on the payer receipt
✅ Go directly to Omella.com/member
Once logged in, your payers will follow the steps below:
1️⃣ Click the Payments tab to find the payment they want refunded
2️⃣ Click on the Request Refund link and enter a reason
3️⃣ Click Send Request
Now it’s your turn to approve or reject the request by clicking on the View request link in the notification email.
You will receive an email notification and can approve or reject the request.
You have control to approve or reject the request. We will not process a refund without your consent.
If the payment is more than 3 months old, the payer will not have the option to request a refund. Email [email protected] to manually request the refund.
The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.