How can a payer request a refund?
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Payers can request a refund with 1 click from their digital receipt. It’s up to you to approve or reject the request.

A payer has two ways to access their member account to request a refund:

✅ Click the request a refund link found on the payer receipt

✅ Go directly to

Once logged in, your payers will follow the steps below:

1️⃣ Click the Payments tab to find the payment they want refunded

2️⃣ Click on the Request Refund link and enter a reason

3️⃣ Click Send Request

Now it’s your turn to approve or reject the request by clicking on the View request link in the notification email.


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