Help, Support, and Documentation for Omella

FAQ

I have additional questions, can I talk to someone on your team?

We’d ❤️ to hear from you, you can reach us by emailing contact@omella.com.

I am interested in using Omella, how do I get started?

Enter your email address on our home page and click the Get Started button. We’ll ask a few questions to get to know you. Once you submit, you’ll be prompted to schedule a meeting with our founder Brett Kopf.

Can I start using Omella right away?

You will meet with Brett, our founder, first so he can tell you more about Omella. Once you select an appointment date and time, he will send you an email with a link to a Zoom meeting. When you tell Brett you’re ready to go 👌, we will set up your account and explain next steps.

What types of businesses does Omella support?

Omella supports the following business types for all accounts: individual, company, non-profit, and government entity (the latter is US only).

How does Omella make money?

By default, Omella is completely free, there are no monthly fees and all transaction fees are optional. That means that your organization can collect $1M online using Omella and keep all $1M. What’s more, we offer all of this without requiring your payers to cover any fees either. So how does Omella make money?

There are 3 ways:

When payers decide to leave an optional tip
If your organization chooses to disable tips, Omella charges your organization a platform fee of $1.99 per transaction
If your organization decides to offer recurring payments, such as annual subscriptions, monthly installments, payment plans, etc…, a recurring fee of 0.5% per transaction is applied to those payments. For example, the recurring fee on a $100 charge would come to 50 cents.

What all of these fees have in common is that they are completely optional. If you, as an organization decide to keep tips enabled and do not offer recurring payments, you will not pay any fees whatsoever. Likewise, your payers always have a free way to pay when they checkout with ACH instead of card.

We think this model is a win-win, allowing us to continue building great software for your organization, who gets to keep more - or all! - of what you collect: the choice is yours.

Is there a monthly fee?

There are no monthly fees or lock in.

Is Omella only for nonprofits?

We service all different types of organizations including nonprofits, small businesses, microschools, high schools, PTO/PTA’s, booster clubs and more.

Is Omella PCI Compliant?

Yes, Omella is PCI compliant under "PCI validation: SAQ A". We utilize Stripe Elements technology which has financial input fields that are done securely in Stripe's iframe. Stripe is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry.

Omella uses Stripe’s Elements technology, which has financial input fields that are secured in Stripe's iframe. Payment data, including card numbers, are sent directly to Stripe and never reaches our internal servers. Omella triggers new payments based on the Stripe’s customer identifier and its payment methods. Therefore, Omella does not have any record of the payer’s card number in our database and logs. That means hackers will never get sensitive card or bank information from us.

The transmission between the payers, the Omella page, and Stripe is encrypted using 256bit SSL/TLS. Stripe is one of the most secure and trusted payment providers. It is used by Twitter, Shopify, Kickstarter, and Lyft.

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How does Omella keep payment data secure?

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