Top Questions

How can I process a refund?

Organizers can issue refunds by individual item, making it much easier to track which items were refunded.

How can a payer request a refund?

Payers can request a refund with 1 click from their digital receipt. It’s up to you to approve or reject the request.

How can I cancel a subscription?

You can cancel an active subscription on the organizer dashboard with only a few clicks.

How can a payer request to cancel a subscription?

Payers can request a subscription cancelation in 3️⃣ clicks. We streamlined the process to save everyone time. Don’t worry, we won’t process the request until you give us the 👍🏻.

Failed Payments

Failed payments can happen for a number of reasons. We help your payers resolve failed payments with one click.

How do I manage my account as the owner of an organization?

Learn the layout of your new Omella account and how you can setup for your organization for success with the correct spaces and pages necessary to run the campaigns you have planned for your school year.

Roles and Permissions

This article outlines actions restricted to specific roles. Any action not listed is accessible to all roles.

Invite, Assign Roles & Organize with Spaces

In this article, we’ll walk you through how to invite team members, assign roles, and organize everything with Spaces.