1. How can I extend or close ticket sales earlier?

You can adjust the ticket sales date at any time through your Omella event page:

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2. How do I add sponsors or chaperones to my Omella account so they can help with check-ins?

You can add sponsors, chaperones, or staff members by following these steps:

1. Click the org name at the top right > "invite team members” > enter their details > "Add":

2. Once invited, the new member will receive an email prompting them to set up a password. They should create a password and log in to Omella to access the check-in feature.
3. To learn more, please refer to this article: Invite Team Members

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3. How do check-ins work?

1. If you’re using the Standard Check-in or Auto Check-in, first make sure you are an authorized member (see step 2).
2. Then, use a phone’s or tablet’s camera to scan the QR codes and follow the check-in steps outlined here:

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*More information can be found in this article: How to manage event check-ins

4. What happens if a student loses their ticket or email confirmation?

No worries! You can still check them in by accessing the “Activity” tab on the Prom page:

Here’s how:

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5. What should I do if I lose connection during check-ins?

Losing connection can be frustrating, but don’t worry — we’ve got a backup plan! We recommend downloading an Excel sheet of the list before the dance and printing a copy, just in case of internet issues.

Here's how:

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6. What should I do if a student’s QR code isn’t scanning at check-in?

1. Ensure you are logged in to Omella as an authorized member (see item 2).
2. Check your internet connection: a weak or lost connection may prevent scanning—try refreshing the page or switching network if possible.
3. Adjust lighting: if you're scanning in low light, move to a better-lit area for improved visibility.
4. Try manual check-in: if scanning still doesn’t work, search for the student’s name in the “Activity > Submissions” tab (see  item 4) and check them in manually.
5. Ask the student to retrieve their QR code again: They can reopen their ticket email or screenshot the QR code for easier scanning.
6. Restart your device/browser: Close and reopen the Omella check-in page, or try a different device if available.
7. Reach out for support: If the issue persists, contact Omella for assistance!

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7. How can I send a reminder to students about check-in details before the event?

On the morning of the dance, Omella will send an email reminder to all students with their QR code, making it easy to check in at the door.

Please complete this form if you would like to modify or add to the default wording.

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Questions? Reach out to us at help@omella.com