💵 Payouts occur weekly on Mondays
💰 Deposits include payments that process successfully by Wednesday morning
⏳ Pending payments or failed payments will not be included
💳 Credit card payments process same day
🏦 ACH bank transfer payments take about 5 days to process
👀 View the status of payouts in your Google Sheet
🗓️ The Payout arrival date column in your Google Sheet will populate with a date once the funds are deposited at your bank
A bank transfer or ACH payment will take about 5 business days to process successfully. Once the payment status updates to successful, it will be included in the weekly transfer the following Monday.
Click on the Reports icon on the left hand navigation bar to view deposit details for all of your pages. Go here to learn more about organization wide reporting.
A refunded payment will appear on the Google Sheet with “Refund” in the payment “Type” column. When a full refund is processed, any associated platform fees charged to the organizer or fees charged to the payer will be refunded as well.
Omella is charged a fee by Stripe for each payout. We limit the payouts to weekly to keep our costs down.
Omella absorbs the payout fee and doesn’t pass it on to organizations.
You can update your bank information on Stripe. Click here for instructions.
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