How can I process a refund?
In this Article
Organizers can issue refunds by individual item, making it much easier to track which items were refunded.

Follow the steps below to process a refund:

1️⃣ Click on the page where the payment was made.

2️⃣ Click on "Activity," search for the payment you want to refund, and click on it.

3️⃣ Click on the payment and press the "Refund" button.

4️⃣ Select the item you want to refund and complete the refund.

If you ever need to process a partial refund for an item, just reach out to us via chat or at help@omella.com

FAQs

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How can a payer request a refund?
Payers can request a refund with 1 click from their digital receipt. It’s up to you to approve or reject the request.
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